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Privacy Policy

At Huloo, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform and related services. By accessing or using the Huloo app or website, you agree to this policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect information to provide a safe, reliable, and efficient experience.

A. Information You Provide

  • Account Information: Name, phone number, email, profile photo, and password.
  • Ride Details: Pickup and drop-off locations, payment preferences, and trip history.
  • Verification Data: Driver’s license, vehicle details, and identification documents for drivers.
  • Feedback & Support: Any messages, feedback, or complaints you share with us

B. Information We Collect Automatically

  • Location Data: Real-time GPS data during active rides (for both riders and drivers).
  • Device Data: Device type, operating system, unique identifiers, and crash logs.
  • Usage Data: Interactions with the app, viewed screens, and in-app activity.

C. Information from Third Parties

  • Payment Partners: When you pay through integrated services like YagoutPay.
  • Verification Services: Background checks and driver identity verification providers.

2. How We Use Your Information

We use your information to:

  • Match riders with nearby drivers.
  • Process and manage payments securely.
  • Improve app functionality and experience.
  • Send updates, offers, and promotional content.
  • Ensure safety, detect fraud, and comply with laws.

3. How We Share Your Information

We only share your information in the following cases:

  • With Drivers/Riders for trip coordination.
  • With Service Providers: Such as payment processors, cloud services, or background check partners.
  • For Safety or Legal Reasons: When required by law or to protect the safety of users.
  • With Your Consent: When you agree to share specific information.
  • We do not sell your personal data to third parties.

4. Data Retention

We retain your information as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

5. Security

We use encryption, authentication, and regular audits to protect your information. However, no system is 100% secure. Please keep your account credentials confidential.

6. Your Choices

You have control over your information to:

  • Access, edit, or delete your account info.
  • Manage location and notification permissions.
  • Request account deletion anytime.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze performance. You can disable cookies through your browser, but some features may not function properly.

8. Children’s Privacy

Huloo’s services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

9. Changes To This Policy

We may update this policy periodically. Any changes will be communicated through the app or our website with a “Last Updated” date.

10. Contact Us

If you have questions or requests, reach out to the Huloo Support Team: